Privacy Policy

When you use this site we may collect: data you voluntarily submit in a form (name, contact details, message) and basic technical browsing data (pages visited, device type) to keep the site running. We never collect payment information or identity documents through these pages.

When you sign in with your Google account in the admin panel, we receive your name, email address and profile photo to identify you and grant access.

Websites operated by TriScale's clients ("tenants") capture contact data ("leads") through contact forms and WhatsApp channels. This data may include name, phone/WhatsApp number, email address, and message content.

The data is stored on infrastructure managed by TriScale and is processed on behalf of, and under the instructions of, the tenant's business, which is the data controller for that data.

Processing of lead data is based on the data subject's consent, given through a mandatory checkbox on the form ("I agree to be contacted via WhatsApp") or, where applicable, on the legitimate interest of responding to an inquiry initiated by the person. Consent may be withdrawn at any time.

If a site offers a feature that requires connecting an external service —for example appointment booking synced with Google Calendar, or publishing content to YouTube— that connection is only activated when you (the business operator) explicitly authorize it from your own admin panel, and the permission requested is limited to the minimum needed for that feature.

No tenant's integration is visible or accessible to another. Each connection is independent and can be revoked at any time from the business's own Google account settings (myaccount.google.com/permissions), without affecting operations already performed.

When you authorize a Google integration, we only access the data needed for the feature you authorized:

• Sign in with Google: name, email address and profile photo, solely to identify you and grant access.
• Google Calendar: reading availability and creating the event for a confirmed appointment.
• YouTube: uploading videos and reading the channel data you authorize, in order to publish the content you indicate. We do not access Gmail, Drive or Contacts.

We use this data exclusively to operate the authorized feature. We do not use it for advertising, we do not sell it, and we do not share it with third parties except when strictly necessary to provide the feature, comply with the law, or protect the security of the service. Access tokens are stored encrypted and are never shared between businesses.

Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Access tokens for external services are stored encrypted on the server, never in plain text and never shared between businesses. Contact data you submit through a form is used only to respond to your request.

Leads and associated conversations are retained for a maximum of 12 months from the last contact. After that period, the data is deleted or anonymized so that it is no longer linked to an identifiable person.

Any person may request the deletion of their personal data by contacting the tenant's business or writing to privacy@triscale.plus. Requests are handled within a reasonable timeframe, subject to any legal retention obligation applicable to the tenant.

At any time, a person may stop receiving messages by replying STOP (or BAJA) to the WhatsApp message received. After doing so, no further messages will be sent to that number.

TriScale acts as an infrastructure provider for the tenant's business: it hosts, transmits and technically protects the data described in this policy, without using it for its own purposes. Each tenant publishes its own privacy policy, complementary to this one, on its website.

Digital Services Artifact provided by Computer Engineer Carlos Germán Cruz Espinoza, national ID/RUC 201-191083-0011N (www.mrcruzplus.com), with registered address at Gasolinera Petronic 7 cuadras al Oeste, Bo. Campo de Aterrizaje, Granada, Nicaragua, and offices at Plaza Santo Domingo, Km 8.8 Carretera a Masaya, Managua, Nicaragua.

Questions about this policy, or requests to delete your data: privacy@triscale.plus · carloscruzespinoza@gmail.com.